This confidential telephone service helps First Nations (status and non-status), Métis and Inuit and their families navigate the healthcare system. The line provides culturally safe supportive listening, connections to health resources, Indigenous cultural supports, patient concerns and help with addiction / mental health concerns.
Hours of operation: Monday to Friday, 10:00 a.m. to 6:00 p.m.
Confidential call service: 1-844-944-4744 (toll-free) or 811
Service: Detailed service information
The support line is for First Nations, Métis and Inuit including youth and Elders, living on or off reserve, in a Settlement or in cities and towns.
Our Indigenous listeners will answer your questions and help you get culturally appropriate care. They also help guide you on each step of your healthcare journey. Indigenous listeners are healthcare advisors. They answer and assist all callers to the support line. They can also arrange translators for callers.
The Indigenous Support Line is a step towards reconciliation. It is also part of our commitment to improving Indigenous peoples’ healthcare concerns and experiences.
The line is receiving positive results and was awarded a top health diversity and equity initiative for innovation at an i4 Launchpad competition as well as the 2023 Health Quality Council of Alberta’s Patient Experience Award.
AHS thanks the Wisdom Council for promoting the need for the Indigenous Support Line and working with us to offer this help.
