Health Link is a free 24/7 phone line (811) that connects Albertans with trusted health advice and information.
Registered nurses answer your call, provide guidance on symptoms, help you decide if you need urgent care, and connect you to local health resources. It’s fast, confidential and available anytime you need support.
Call 811Do you have health concerns about you or your child?
Call 811 24/7 you’ll have options to speak with a variety of healthcare professionals, including registered nurses, dietitians, dementia specialists and mental health and rehabilitation clinicians.
We will help determine the best care for your individual situation.
The Addiction Helpline and the Mental Health Helpline are both answered 24/7 by a team of registered mental health professionals (social workers, psychologists, nurses, occupational therapists) at Health Link.
You can now call 811 to easily reach this team.
Questions or concerns about your newborn?
The 24/7 New Parent and Newborn Line provides expert postpartum information to parents and caregivers of babies under two months old.
Get advice by calling 1-833-805-BABY (2229).
Dementia Advice supports people living with dementia and their care partners with health guidance, education, community resources and emotional support.
Call 811 to speak with a nurse specializing in dementia. After hours, Health Link staff can provide immediate advice and refer you to a specialized nurse if needed. You can also submit our self-referral form.
Hours are listed for each resource below. If you call outside those hours, you’ll receive a callback when support is available again.
Immunization clinics, appointments and recordsCall 811 to get information about vaccines and immunizations for yourself or your family. Trained staff can answer questions, provide guidance on vaccine schedules and help you find immunization services in your community.
This service has office hours, but immunization records can be requested outside of these hours.
| Monday to Friday | 8:00 a.m. - 6:00 p.m. |
| Saturday and Sunday | Closed |
Rehabilitation AdviceHave questions about bone, joint, or neurological conditions; your child’s development; or local rehab services? Speak with an occupational therapist or physiotherapist for guidance on pain management, exercises and physical support, daily activity strategies, supporting your child’s development, or accessing rehabilitation services and community resources.
Reach us at 1-833-379-0563 or call 811. For more information visit Rehabilitation Advice line.
| Monday to Friday | 9:00 a.m. - 5:00 p.m. |
| Saturday and Sunday | Closed |
Alberta Virtual Pain ProgramThe Alberta Virtual Pain Program is a virtual group education treatment program for adult Albertans who are experiencing persistent pain for longer than three months. Call 1-877-719-7707 to learn more about the program. Self-referral is accepted.
For more information visit Alberta Virtual Pain Program.
| Monday to Friday | 8:00 a.m. - 4:00 p.m. |
| Saturday and Sunday | Closed |
Nutrition informationCall 811 to speak with a registered dietitian about healthy eating, pregnancy, breastfeeding or infant formula, health conditions (diabetes, high cholesterol, celiac disease and more), eating after surgery, food allergies and more.
You can also submit our self-referral form.
| Monday to Friday | 8:00 a.m. - 4:00 p.m. |
| Saturday and Sunday | Closed |
Virtual MDVirtual MD is a program that enables some Health Link 811 callers to talk to a doctor by phone or video about their immediate health concerns. Virtual MD staff will determine the most appropriate type of care, which may be virtual, referral to a primary care network or direction to the nearest emergency department.
| Monday to Sunday | 6:00 a.m. - 2:00 a.m. |
Indigenous Support LineOur Indigenous listeners will answer your questions and help you get culturally appropriate care. They also help guide you on each step of your healthcare journey. Available for First Nations, Métis and Inuit peoples including youth and Elders, living on or off reserve, in a Settlement or in cities and towns.
Call 811 or 1-844-944-4744.
| Monday to Friday | 10:00 a.m. - 6:00 p.m. |
| Saturday and Sunday | Closed |
Quitting tobacco through the AlbertaQuits HelplineThe AlbertaQuits Helpline provides free, confidential support to help you cut back on or quit tobacco and vaping. Call to speak with a trained counselor for quitting plans, craving tips and encouragement.
Reach us at 1-866-710-QUIT (7848) or call 811 and ask to be contacted by an AlbertaQuits Tobacco Counsellor. You can also submit our self-referral form. Visit albertaquits.ca for additional information.
| Monday to Sunday | 8:00 a.m. - 8:00 p.m. |
If you use voice over internet protocol (VoIP) or web enbled telephone services (e.g. Google Talk) 811 may not connect. Instead call 1-866-408-5465 to reach Health Link.
If you have hearing or speech difficulties, support is available to help you connect with Health Link.
If you would like more information about the services we offer, email healthlink@primarycarealberta.ca.
Health Link’s Navigation Services can help you find your way in Alberta’s healthcare system. Staff provide information and resources on a variety of topics, including Alberta Health Insurance contact information, finding a new doctor, requests for print resources and much more.
*These examples come from staff experience, as we don’t keep detailed records of navigation calls.
Need help on any of these topics, or have other healthcare questions? Health Link can help you find your way. Call 811 today!
If you need support, you can connect with Health Link through one of these services.
Printable posters are available — download, print, and post in your workplace or community space.
